Terms and Conditions
Placing an order
You can place order online or offline. If you wish to place an order over phone, our
representative will assist you in placing an order. After you place your order, we will
send you an e-mail acknowledgement. Our phone and email addresses are available
in the contact us section of website. We will start processing your order only after
we have received payment. By placing an order on rujutaent.com, you agree that
you are buying for your business needs.
Our business hours
Our hours are 11:30 AM to 7:00 PM Monday to Saturday.
Order delivery times
If material is in stock or readily available, we shall dispatch in 2-3 business days. For
special order or out of stock items delivery times are 2-3 weeks. If we are not able
to fulfil your order then we will refund your entire amount within 15 business days.
If order times exceed what we have committed to, we will contact you to determine
if you want to execute the order with the new delivery time.
GST Tax
We invoice all transactions and charge all taxes as per regulation. We charge GST as
per the product category determined by Government of India.
Payment Methods
We accept payments via Net banking, NEFT/RTGS, debit cards, credit cards, cheque.
Please mail us your cheque at MANSI ENTERPRISES G-14B, DEVKARAN MANSION, GROUND FLOOR, S.G.MARG, PRINCESS STREET, MUMBAI-400002 by speed post or registered
post or courier. We cannot claim responsibility for cheques sent through normal
mail. Please enclose invoice copy along with your cheque.
Cancellation
We reserve the right to cancel any order for any reason. Possible reasons for
cancellation include, but are not limited to the following:
1. Potentially fraudulent order. Before shipping orders, we run a check to make sure
they are legitimate. If the check fails, we may cancel your order.
2. Incorrect pricing. Due to the sometimes-volatile market for collectible products,
sometimes there are major fluctuations in price. Therefore, we reserve the right to
remove any item from any order and provide a full refund to the customer for that
item.
3. If the order is not serviceable by us due to non-availability of the product among any
of our vendors.
4. If your pin code is not serviced by any of our courier partners.
Returns and exchanges
We offer returns and exchanges only against manufacturing defects. Please contact
our office to discuss any return requests.
Additional information about previous orders
Click on Order History at the top of the web site to view information about your
previous orders. From there you can access your invoices, proofs of delivery, and
other shipment information.
